Terms of Service


The following terminology applies to these Terms and Conditions of Use, Privacy Policy, and any or all Agreements: "Customer", refers to you, the person accessing this website and accepting these terms and conditions. "The Company", refers to our Company, LuCo Online Escape Rooms; “The Site” refers to www.lucogames.com and all corresponding domains or subdomains.


  1. By accessing or using The Site, and electing to participate in a product or service provided by the Company, you agree to be bound by these Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site or obtaining our products or services.

  2. All pages, content, photos, video, copy, and icons on www.lucogames.com (the “Site”) are owned and operated by LuCo, LLC (“The Company”). The information and materials contained in this Site are protected by applicable copyright and trademark law.

  3. The Company reserves the right to make changes to these Terms and Conditions immediately and at any time, by posting the changed Terms and Conditions in this location. The most current version of the Terms will supersede all previous versions.

  4. The Company reserves the right to change products, services, pricing, promotions, discounts, or other details related to delivery of service or products at any time and without notice.

  5. The Company shall not be liable in any event for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on the Site, even if we or our authorized representative has been notified orally or in writing of the possibility of such damage.

  6. You agree that the use of this Site is at your own risk. This Site is provided to you “as is,” without warranty of any kind either expressed or implied.

  7. The Company states that it is the intention to deliver every game, good and service consistently to all Customers and in each booking. However, we cannot guarantee that each game, good or service will be delivered in exactly the same way each time due to various factors. We cannot guarantee all groups will “escape” or complete the game.

  8.  Bookings can be rescheduled or refunded with written notice by the Customer to The Company 48 hours in advance of the scheduled booking time. In a time period sooner than 48 hours in advance of the scheduled booking time, no refunds will be given. It is at the discretion of The Company to reschedule a booking when notified via writing sooner than 48 hours in advance the need to reschedule, but it is not guaranteed. This policy stands under any conditions, including but not limited to personal injury, illness, weather or traffic conditions. No refunds or rescheduling will be provided in case of no-shows.

  9. Reservations via the website close 48 hours prior to the scheduled game start.

  10. You must arrive 10 minutes prior to the scheduled game start to allow time for instructions. If you arrive late, your game may be able to start late (per the discretion of The Company and employees), but the end time of the game is fixed and your game will be less than 60 minutes.

  11. Each of The Company’s games, products and services list an age recommendation. Most of our games are designed for player ages 10 and over, or otherwise as stated in the game description. Players under 18 years of age must be accompanied by at least one parent or legal guardian over 18 years old to play any game. Furthermore, at least one adult parent or guardian aged 18 or more, must purchase a ticket, join the Zoom and participate in the game. If The Company or its employees are not able to verify one parent or legal guardian is present at the time of a Game, they are able to cease the game at their discretion with no refund or rescheduling to the Customer.

  12. The Company reserves the right to display game statistics, reviews, company logos, and other services-related information for publicity purposes. The Company will only include personally identifiable information with express written permission by the individual supplying the information.

  13. This Site uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

  14. You agree to indemnify, defend and hold harmless LuCoLLC, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses including but not limited to reasonable attorney's and accounting fees, relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations.

  15. LuCo LLC reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.